Customer Service Specialist - Multichannel Support & Growth

Summit Polymers; Lansing (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Benefits packages

Opportunities for growth

Job summary

Summit Polymers in Lansing, Michigan is seeking a Call Center Representative to provide exceptional customer service. This role includes responding to inquiries, resolving complaints, and maintaining accurate records. Candidates should have strong communication skills and previous customer service experience is preferred. The position offers a competitive salary, benefits, and opportunities for personal and professional growth within a positive work environment.

Qualifications

• Previous customer service experience preferred.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong organizational skills.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Resolve customer complaints and issues effectively.
• Maintain customer records and update information as needed.

Skills

Communication skills

Problem-solving abilities

Attention to detail

Interpersonal skills

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Job description

Summit Polymers in Lansing, Michigan is seeking a Call Center Representative to provide exceptional customer service. This role includes responding to inquiries, resolving complaints, and maintaining accurate records. Candidates should have strong communication skills and previous customer service experience is preferred. The position offers a competitive salary, benefits, and opportunities for personal and professional growth within a positive work environment.