Customer Service Representative

Accelera; Lansing (MI); On-site; USD 22,000 - 28,000; Full time

Job summary

Accelera is seeking a dedicated Customer Service Representative in Lansing, MI for a 7-month contract with potential for permanent placement. The role offers $16.00 per hour with weekly disbursements and a standard schedule of Monday through Friday, 8:30 AM to 5:00 PM.

Responsibilities include managing customer communications, processing orders precisely, and coordinating with production teams to streamline schedules and improve efficiency. Strong numeric and Office skills are expected.

Responsibilities

• Oversee client accounts to foster and sustain long-term professional partnerships.
• Ensure high-quality interactions by managing a significant volume of incoming customer communications.
• Input and finalize client orders with a high degree of precision.
• Contribute to product customization efforts to help meet specific client needs.
• Formulate pricing models, strategic cost approaches, and detailed financial analyses.
• Address and rectify any customer concerns or inconsistencies regarding their orders.
• Coordinate with production teams to help streamline manufacturing schedules and improve operational efficiency.
• Gain a comprehensive understanding of our internal manufacturing workflows and equipment functions.
• Utilize mathematical skills to perform precise calculations involving decimals, fractions, and pricing structures.
• Keep documentation orderly while balancing various priorities in a dynamic work setting.
• Work alongside internal departments to help guarantee that all orders are completed accurately and on time.
• Utilize the Microsoft Office suite to facilitate daily business tasks.

Tools

Microsoft Office

Job description

We are seeking a dedicated professional for a Customer Service Representative position located in Lansing, MI. This is a 7-month contract role with the potential to transition into a permanent position, offering a pay rate of $16.00 per hour with weekly disbursements. The standard schedule for this role is Monday through Friday, from 8:30 AM to 5:00 PM.

Core Responsibilities

• Oversee client accounts to foster and sustain long-term professional partnerships.
• Ensure high-quality interactions by managing a significant volume of incoming customer communications.
• Input and finalize client orders with a high degree of precision.
• Contribute to product customization efforts to help meet specific client needs.
• Formulate pricing models, strategic cost approaches, and detailed financial analyses.
• Address and rectify any customer concerns or inconsistencies regarding their orders.
• Coordinate with production teams to help streamline manufacturing schedules and improve operational efficiency.
• Gain a comprehensive understanding of our internal manufacturing workflows and equipment functions.
• Utilize mathematical skills to perform precise calculations involving decimals, fractions, and pricing structures.
• Keep documentation orderly while balancing various priorities in a dynamic work setting.
• Work alongside internal departments to help guarantee that all orders are completed accurately and on time.
• Utilize the Microsoft Office suite to facilitate daily business tasks.