Customer Service Specialist - Logistics & Shipments

Vantage North Inc.; Kansas City (MO); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Vantage North Inc. in Kansas City, MO is seeking a Customer Service Representative to be the primary contact for clients. You will handle inquiries, resolve issues, and ensure a seamless experience while collaborating with the sales and marketing teams.

The role is full-time with a salary range of $40,000 to $58,123 and benefits including health insurance, retirement plans, and paid time off. Excellent communication and a customer-centric approach are essential.

Qualifications

• Experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Proficient in Microsoft Excel and Outlook.
• Basic understanding of logistics and supply chain management.
• High school diploma or equivalent; bachelor's degree preferred.

Responsibilities

• Answer and resolve customer inquiries via phone, email, and chat.
• Process and manage customer orders and shipments.
• Provide excellent customer service and support to internal teams.
• Maintain accurate and up-to-date customer records.
• Identify and address customer concerns, and escalate issues as needed.
• Assist in training new hires on customer service best practices.

Skills

Strong communication

Interpersonal skills

Customer service experience

Deadline-driven

Team collaboration

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Excel

Outlook

Job description

Vantage North Inc. in Kansas City, MO is seeking a Customer Service Representative to be the primary contact for clients. You will handle inquiries, resolve issues, and ensure a seamless experience while collaborating with the sales and marketing teams.

The role is full-time with a salary range of $40,000 to $58,123 and benefits including health insurance, retirement plans, and paid time off. Excellent communication and a customer-centric approach are essential.