Customer Service Representative

Vantage North Inc.; Kansas City (MO); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Vantage North Inc. in Kansas City, MO is seeking a Customer Service Representative to be the primary contact for clients. You will handle inquiries, resolve issues, and ensure a seamless experience while collaborating with the sales and marketing teams.

The role is full-time with a salary range of $40,000 to $58,123 and benefits including health insurance, retirement plans, and paid time off. Excellent communication and a customer-centric approach are essential.

Qualifications

• Experience in customer service or a related field.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Proficient in Microsoft Excel and Outlook.
• Basic understanding of logistics and supply chain management.
• High school diploma or equivalent; bachelor's degree preferred.

Responsibilities

• Answer and resolve customer inquiries via phone, email, and chat.
• Process and manage customer orders and shipments.
• Provide excellent customer service and support to internal teams.
• Maintain accurate and up-to-date customer records.
• Identify and address customer concerns, and escalate issues as needed.
• Assist in training new hires on customer service best practices.

Skills

Strong communication

Interpersonal skills

Customer service experience

Deadline-driven

Team collaboration

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Excel

Outlook

Job description

Vantage North Inc., a leading logistics and supply chain management company, seeks a Customer Service Representative in Kansas City, MO. This full-time position offers a salary range of $40,000 to $58,123.

In this role, you will be the primary point of contact for clients, handling inquiries, resolving issues, and providing exceptional service to ensure a seamless experience.

You will work in a team environment at our Kansas City, MO office, collaborating with colleagues to deliver top-notch customer service. This involves working closely with your team to ensure that all customer inquiries and concerns are addressed promptly and effectively. You will participate in regular team meetings to discuss customer feedback and develop strategies to improve service quality. Additionally, you will work with other departments, such as sales and marketing, to ensure that customer needs are met across all aspects of the business. Your ability to communicate and collaborate effectively will be crucial in providing exceptional customer service and contributing to the overall success of the team.

The salary range for this position is $40,000 to $58,123, with additional benefits including health insurance, retirement plans, and paid time off.

To excel in this role, you should have excellent communication skills, a customer-centric approach, and experience in customer service or related fields.

The application deadline is set for November 23, 2026, so it is important to complete and submit your application before this date.

What You Will Do:

• Answer and resolve customer inquiries via phone, email, and chat.
• Process and manage customer orders and shipments.
• Provide excellent customer service and support to internal teams.
• Maintain accurate and up-to-date customer records.
• Identify and address customer concerns, and ***escalate*** issues as needed.
• Assist in training new hires on customer service best practices.

What You Bring:

• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.
• Basic understanding of logistics and supply chain management.
• High school diploma or equivalent, with a preference for a bachelor's degree.