Customer Service Specialist - Insurance Agency Growth

Mike Sprague - State Farm Agent; Sterling (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Mike Sprague - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support an insurance agency’s growth. You will resolve inquiries, coordinate with team members, and anticipate community needs to drive service quality.

You will participate in policy changes, claim processing, and client record-keeping while contributing to a collaborative, family-oriented work culture that values growth and teamwork.

Qualifications

• Clear communication and interpersonal abilities are required.
• Ability to multitask with attention to detail.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Mike Sprague - State Farm Agent is seeking a Customer Service Representative to deliver exceptional customer experiences and support an insurance agency’s growth. You will resolve inquiries, coordinate with team members, and anticipate community needs to drive service quality.

You will participate in policy changes, claim processing, and client record-keeping while contributing to a collaborative, family-oriented work culture that values growth and teamwork.