Customer Service Pro: Insurance Solutions & Growth

Mike-Lucas-State-Farm-Agent; St. Charles (IL); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Salary plus commission/bonus

Paid time off

Growth potential/Advancement

Job summary

Mike-Lucas-State-Farm-Agent in Illinois is seeking a customer service representative to join a State Farm agent team. You will engage with the public, answer inquiries, and help customers with insurance options.

This role offers salary plus commission and benefits, with opportunities for advancement. A positive, team-oriented attitude and strong communication are essential.

Licensing in Property and Casualty is required or the ability to obtain it during employment.

Qualifications

• Excellent communication skills – written, verbal and listening.
• Self-motivated and detail oriented with a proactive approach.
• Dedicated to customer service and able to relate to customers.
• Ability to work in a team environment.
• Property and Casualty license (must be able to obtain).

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Excellent communication

Self-motivated

Detail oriented

Problem solving

Customer-focused

Team player

Interpersonal skills

License readiness

Job description

Mike-Lucas-State-Farm-Agent in Illinois is seeking a customer service representative to join a State Farm agent team. You will engage with the public, answer inquiries, and help customers with insurance options.

This role offers salary plus commission and benefits, with opportunities for advancement. A positive, team-oriented attitude and strong communication are essential.

Licensing in Property and Casualty is required or the ability to obtain it during employment.