Customer Service Specialist — Impactful Support & Growth

Socket.dev; Dahlonega (GA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Starting pay $17/hour

Health coverage (medical, dental, vis​

Disability & life insurance

401(k) with company match

ESOP

FSA/HSA

PTO & parental leave

Tuition reimbursement

Wellness program & EAP

Employee discounts

Job summary

Ferrellgas is hiring a Full-Time Customer Service Specialist to provide exceptional service through inbound and outbound communications. You will support customers and collaborate with internal teams to ensure a high-quality experience and drive business growth.

The role requires a High School Diploma, 1+ year of customer service experience, and strong communication skills. Payroll starts at $17.00 per hour, with benefits including health coverage, disability and life insurance, a 401(k) with

Qualifications

• High School Diploma or equivalent.
• 1 or more years of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Responsibilities

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and updating of account information.
• Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions
• Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
• Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Support the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Skills

Customer service

Negotiation

Typing / data entry

Written and verbal communication

Team building

Education

High School Diploma

Tools

Microsoft Office

Excel

Word

Access

Job description

Ferrellgas is hiring a Full-Time Customer Service Specialist to provide exceptional service through inbound and outbound communications. You will support customers and collaborate with internal teams to ensure a high-quality experience and drive business growth.

The role requires a High School Diploma, 1+ year of customer service experience, and strong communication skills. Payroll starts at $17.00 per hour, with benefits including health coverage, disability and life insurance, a 401(k) with