Customer Service Specialist II - Fast-Paced Manufacturing

HellermannTyton North America; Milwaukee (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

HellermannTyton North America is looking for a Customer Service Specialist II to represent the company and support customers via phone, email, and fax. You will understand customer needs, provide solutions, and maintain accurate data flow across internal systems.

You will handle order processing, price/item verifications, manage inquiries, collaborate with Accounting to resolve credit holds, and ensure timely order updates.

Qualifications

• 2+ years customer service experience in a manufacturing environment.
• Excellent data entry skills with high attention to detail.
• Proficient in MS Office; knowledge of JDE or related system preferred.

Responsibilities

• Data entry: accurately enter, update, and maintain customer, pricing, and product information.
• Provide price, item, and account verifications via e-mail.
• Manage phone queue for inquiries and monitor Care inbox messages.
• Update order information as necessary and investigate shipping issues.
• Expedite orders and run Open Reporting for customers.
• Provide back-up to Receptionist.

Skills

Customer service

Data entry

Communication

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office

JDE

Job description

HellermannTyton North America is looking for a Customer Service Specialist II to represent the company and support customers via phone, email, and fax. You will understand customer needs, provide solutions, and maintain accurate data flow across internal systems.

You will handle order processing, price/item verifications, manage inquiries, collaborate with Accounting to resolve credit holds, and ensure timely order updates.