Customer Care Specialist II — Fast-Paced Tech Support

Resideo Technologies Inc.; Louisville, Northern (KY, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

ADI is seeking a Customer Care Associate II to deliver exceptional service to North American customers. You will help customers succeed by solving problems, answering questions, and guiding them through orders with care.

Join a supportive Central Sales Group team to build business, technology, and relationship-management skills while contributing to timely resolutions and accurate records for a positive customer experience.

Qualifications

• 1 year of customer service experience.
• Strong verbal and written communication skills.
• Full-time availability 8:00 AM–8:00 PM ET.

Responsibilities

• Deliver exceptional customer service on every interaction.
• Support customers via inbound phone calls and account inquiries.
• Assist with order placement, quotes, returns, and other customer needs.
• Build expertise in products, systems, and business processes.
• Actively listen to understand customer challenges and provide effective solutions.
• Maintain accurate records and detailed customer notes.
• Navigate multiple systems and resources to resolve requests.
• Learn and adapt to new technologies and tools.
• Contribute to team success by meeting performance goals and quality standards.
• Maintain schedule adherence while providing excellent customer experience.

Skills

Customer service

Communication (verbal)

Communication (written)

Multitasking

Problem solving

Ownership mindset

Tools

Microsoft Office

Salesforce

Epicor Prophet 21 (P21) or SAP

Job description

ADI is seeking a Customer Care Associate II to deliver exceptional service to North American customers. You will help customers succeed by solving problems, answering questions, and guiding them through orders with care.

Join a supportive Central Sales Group team to build business, technology, and relationship-management skills while contributing to timely resolutions and accurate records for a positive customer experience.