Warehouse Customer Service Specialist

Burlington Stores; Montgomery (AL); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Job summary

Performance Team in Montgomery, AL is seeking a Warehouse Customer Service Representative to support the Distribution Center team by following established procedures and performing cross-functional duties to sustain workflow and operations.

The role requires at least 1 year of customer-facing service experience, strong communication, and a high sense of urgency. You will interact with Inventory Control, Processing, and Shipping, and use MS Office to manage documents and reports.

Qualifications

• Minimum of 1 year in a customer facing service‑oriented position.
• Ability to solve problems efficiently and effectively.
• Willing and able to work with individuals at all levels of the company.
• Superior communication skills.
• Understands the critical nature of customer needs and the importance of response time.
• High level of urgency.
• Intermediate skill level in MS Office products including MS Word, MS Excel, and MS Outlook.

Responsibilities

• Assist the department and perform position related duties as specified by management.
• Allocate orders based on customer requirements.
• Record and communicate potential order concerns to customer(s).
• Communicate with Inventory Control department regarding inventory availability.
• Partner with Processing Department on order management.
• Print corresponding documents for routing purposes.
• Print labels and corresponding documents.
• Sort and separate warehouse labels.
• Record and update production documents.
• Submit and follow‑up on purchase order for routing based on store requirements.
• Update and maintain warehouse management system (WMS).
• Communicate with Shipping Department and carriers to maintain pickup schedule.
• File and scan documents into the system/customer.

Skills

Customer service

Problem solving

Communication

Urgency

MS Office

Job description

Performance Team in Montgomery, AL is seeking a Warehouse Customer Service Representative to support the Distribution Center team by following established procedures and performing cross-functional duties to sustain workflow and operations.

The role requires at least 1 year of customer-facing service experience, strong communication, and a high sense of urgency. You will interact with Inventory Control, Processing, and Shipping, and use MS Office to manage documents and reports.