Customer Service Representative I

disa; Hoover (AL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

401k with company match

11 Paid Holidays

Medical/Dental and Vision

Group Life Insurance

HSA/FSA

Employee Assistance Program

Educational Assistance Program

Job summary

DISA Global Solutions in Hoover, AL is seeking a Representative I, Customer Service to handle daily inquiries via phone, email and chat, maintain accurate records, and support service requests. You will be the frontline contact, delivering professional service while upholding company policies.

The role requires a high school diploma and 1-2 years of customer service experience; Salesforce and Microsoft Office familiarity are preferred.

Qualifications

• High school diploma or GED required.
• 1-2 years of customer service experience preferred; healthcare, tech, education, finance, government, call center, or other customer-facing environments are plus.
• Strong verbal and written communication with a customer-focused approach.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat with accurate information and professional support.
• Assist customers with account maintenance, updates, service requests, and general questions.
• Document customer interactions, requests, and resolutions in CRM systems.
• Escalate complex issues to the appropriate team or supervisor.
• Maintain current knowledge of products, services, procedures and resources.
• Support issue resolution while adhering to service standards and procedures.
• Ensure customer information is accurate and confidential per policy.
• Collaborate with Operations, Technical Support, Sales, and Billing to meet needs.
• Participate in meetings and process improvements.
• Perform other related duties as assigned.

Skills

Customer service

Communication skills

Multi-tasking

Teamwork

CRM software

Education

High school diploma or GED

Tools

Salesforce

Microsoft Office

Job description

DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500. With 1,600+ team members across 30+ locations, we've delivered innovative solutions since 1986 and process more than 20 million orders each year. As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture. Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.

Position Summary

The Representative I, Customer Service supports daily customer service operations, provides front-line support to customers by responding to inquiries, maintains accurate customer records, and assists with service-related requests. This role serves as an important point of contact for customers, delivering professional service while helping ensure a positive customer experience and adherence to company policies and procedures.

Essential Functions

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and professional support.
• Assist customers with account maintenance, updates, service requests, and general product or service questions.
• Document customer interactions, requests, and resolutions accurately within CRM systems.
• Escalate complex customer concerns, technical issues, or service-related challenges to the appropriate team or supervisor.
• Maintain current knowledge of company products, services, procedures, and customer support resources.
• Support the resolution of customer issues while adhering to established service standards and internal procedures.
• Ensure customer information is maintained accurately and confidentially in compliance with company policies and regulatory requirements.
• Collaborate with internal departments, including Operations, Technical Support, Sales, and Billing, to support customer needs and ensure timely issue resolution.
• Participate in departmental meetings, training sessions, and process improvement initiatives.
• Perform other related duties as assigned.

Key Skills and Experience

• High school diploma or GED required.
• 1-2 years of customer service experience preferred; experience in healthcare, technology, education, finance, government, call center, or other customer-facing environments is a plus.
• Strong verbal and written communication skills with a customer-focused approach.
• Basic proficiency with CRM systems (Salesforce preferred) and Microsoft Office applications.
• Strong attention to detail and ability to maintain accurate customer records.
• Ability to manage multiple tasks and navigate multiple systems in a fast-paced environment.
• Effective problem-solving skills with the ability to identify and escalated issues appropriately.
• Demonstrated professionalism, confidentiality, adaptability, and teamwork.

Benefits

• Personal and Sick Paid Time Off.
• 401k with a highly competitive match.
• 11 Paid Holidays
• Medical/Dental and Vision.
• Group Life Insurance, HSA/FSA
• Employee Assistance Program
• Educational Assistance Program

Internal Mapping

This role aligns to the internal job profile of Representative I, Customer Service within the Client Care job family.

Training/Working Hours

• Training: Mon - Fri 8:00 am - 5:00 pm CST
• Work Schedule would be within the following hours of operation: Monday - Friday 7:00 am - 7:00 pm CST

Physical Requirements

While performing the duties of this job, the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Walk (occasionally), sit- up to 8hrs. a day, stand (occasionally), use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms, able to lift up to 15lbs.(occasionally).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation for this role is determined by factors such as skills, experience, education, training, and internal equity. Pay may also vary based on geographic location in accordance with our compensation practices.

Job Pay Range

$15.00- $20.00

EEO/M/F/Vet/Disability