Customer Service Specialist I – Growth & Impact

RJ Schinner Co; Tolleson (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive base pay

Year-end bonus

Medical, Dental and Vision insurance

Two weeks paid time off in first year

Internal advancement opportunity

Up-to-date training opportunities

Employee pricing program

RJ Schinner apparel discount

Job summary

RJ Schinner Co. in Tolleson, AZ is seeking a Customer Service Representative I to handle product and delivery inquiries, process orders, and support customers with information and solutions.

The role offers competitive pay, benefits, and opportunities for advancement within a family-owned wholesale redistributor with 75+ years of success. This full-time position emphasizes accurate order entry, effective communication with customers and warehouse teams, and a commitment to delivering outstanding

Qualifications

• 1-3 years of effective customer support experience.
• Dynamic active listening skills.
• Solid ability to effectively adapt and respond to different types of situations.
• Proven ability to prioritise and manage time efficiently.
• High level of attention to detail.

Responsibilities

• Builds sustainable relationships of trust through open and interactive communication
• Meets call handling and order entry quotas
• Handles complaints, provide appropriate solutions and alternatives
• Keeps records and track the pricing for customers
• Communicates with Warehouse Managers on late, large and/or add on of orders
• Works closely with other Customer Service Reps to encourage a teamwork environment
• Expedites Reports (back orders/open orders)

Skills

Customer service experience

Active listening

Time management

Attention to detail

Communication

Tools

Eclipse AS400

Solar (Windows)

Job description

RJ Schinner Co. in Tolleson, AZ is seeking a Customer Service Representative I to handle product and delivery inquiries, process orders, and support customers with information and solutions.

The role offers competitive pay, benefits, and opportunities for advancement within a family-owned wholesale redistributor with 75+ years of success. This full-time position emphasizes accurate order entry, effective communication with customers and warehouse teams, and a commitment to delivering outstanding