Customer Service Representative I

RJ Schinner Co., Inc.; Tolleson (AZ); In loco; USD 36.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive base pay

Year-end bonus opportunity

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability insurance

Paid time off

Paid holidays

Internal advancement

Training opportunities

Employee appreciation events

Employee pricing on RJ Schinner sold产品

Descrizione del lavoro

RJ Schinner Co., Inc. is seeking a Customer Service Representative I for on-site work at 8701 W Jefferson St. Suite 100, Tolleson, Arizona.

This full-time role runs Monday through Friday from 8:00 am to 4:30 pm, supporting distributors with disposable paper, cleaning, and food service packaging products. The company emphasizes growth, training, and employee appreciation in a family-owned environment. The position offers competitive pay, benefits including medical/dental/vision and life/

Competenze

• 1-3 years of effective customer support experience.
• Strong phone skills.
• Dynamic active listening skills.
• Impassioned customer satisfaction focus.
• Solid ability to prioritize and manage time efficiently.
• High level of attention to detail.

Mansioni

• Builds sustainable relationships of trust through open and interactive communication.
• Meets call handling and order entry quotas.
• Handles complaints, provide appropriate solutions and alternatives.
• Keeps records and track the pricing for customers.
• Communicates with Warehouse Managers on late, large and/or add on of orders.
• Works closely with other Customer Service Reps to encourage a teamwork environment.
• Expedites Reports (back orders/open orders).

Conoscenze

Customer support experience

Phone skills

Active listening

Attention to detail

Time management

Customer satisfaction focus

Strumenti

Eclipse (AS400)

Solar (Windows)

Descrizione del lavoro

Customer Service Representative I Summary

Full-time | Monday-Friday 8:00 am -4:30 pm
Build your career with RJ Schinner, a growing, family-owned wholesale redistributor with over 75 years of success . We have 21 distribution centers throughout the US, 600+ employees, and provide disposable paper, cleaning, and food service packaging products to distributors in 48 states.
Headquartered in Menomonee Falls, WI, RJ Schinner is a well-established company started in 1951. RJ Schinner currently ranks as the 45th most successful private company on Deloitte’s 2023 Wisconsin 75 and has also been recognized through BizTimes’ Future 50 Program as one of the fastest growing privately-owned companies in southeastern Wisconsin.

Customer Service Representative I Benefits

• Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity
• Medical, Dental and Vision insurance, Employer paid life and short-term disability insurance
• Two weeks’ paid time off your first year, paid holidays and paid leave program
• Internal advancement opportunity
• Up-to-date technology and operations equipment
• New-hire and on-going training opportunities
• Regular Employee Appreciation events
• Employee pricing program on RJ Schinner sold products
• ½ off RJ Schinner Apparel, and much more!

Customer Service Representative Qualifications

• 1-3 years of effective customer support experience
• Strong phone skills
• Dynamic active listening skills
• Impassioned customer satisfaction focus
• Solid ability to effectively adapt and respond to different types of situations
• Proven ability to prioritize and manage time efficiently
• High level of attention to detail

Customer Service Representative I Duties

• Builds sustainable relationships of trust through open and interactive communication
• Meets call handling and order entry quotas
• Handles complaints, provide appropriate solutions and alternatives
• Keeps records and track the pricing for customers
• Communicates with Warehouse Managers on late, large and/or add on of orders
• Works closely with other Customer Service Reps to encourage a teamwork environment
• Expedites Reports (back orders/open orders)

Preferred Qualifications

• Customer support experience in a wholesale redistribution environment
• Familiarity with Eclipse (AS400)/Solar (Window based) system

Location

On-site | 8701 W Jefferson St. Suite 100, Tolleson, Arizona 85353