Customer Service Representative I

RJ Schinner Co; Tolleson (AZ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive base pay

Year-end bonus

Medical, Dental and Vision insurance

Two weeks paid time off in first year

Internal advancement opportunity

Up-to-date training opportunities

Employee pricing program

RJ Schinner apparel discount

Job summary

RJ Schinner Co. in Tolleson, AZ is seeking a Customer Service Representative I to handle product and delivery inquiries, process orders, and support customers with information and solutions.

The role offers competitive pay, benefits, and opportunities for advancement within a family-owned wholesale redistributor with 75+ years of success. This full-time position emphasizes accurate order entry, effective communication with customers and warehouse teams, and a commitment to delivering outstanding

Qualifications

• 1-3 years of effective customer support experience.
• Dynamic active listening skills.
• Solid ability to effectively adapt and respond to different types of situations.
• Proven ability to prioritise and manage time efficiently.
• High level of attention to detail.

Responsibilities

• Builds sustainable relationships of trust through open and interactive communication
• Meets call handling and order entry quotas
• Handles complaints, provide appropriate solutions and alternatives
• Keeps records and track the pricing for customers
• Communicates with Warehouse Managers on late, large and/or add on of orders
• Works closely with other Customer Service Reps to encourage a teamwork environment
• Expedites Reports (back orders/open orders)

Skills

Customer service experience

Active listening

Time management

Attention to detail

Communication

Tools

Eclipse AS400

Solar (Windows)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative I

Full Time Clerical Tolleson, AZ, US

10 days ago Requisition ID: 2458

Salary Range: $21.00 To $23.00 Hourly

Build your career with RJ Schinner, a growing, family-owned wholesale redistributor with over 75 years of success.We have 21 distribution centers throughout the US, 600+ employees, and provide disposable paper, cleaning, and food service packaging products to distributors in 48 states.

Headquartered in Menomonee Falls, WI, RJ Schinner is a well-established company started in 1951. RJ Schinner currently ranks as the 45th most successful private company on Deloitte’s 2023 Wisconsin 75 and has also been recognized through BizTimes’ Future 50 Program as one of the fastest growing privately-owned companies in southeastern Wisconsin.

Customer Service Representative I Summary

The Customer Service Rep I ensures customer satisfaction by answering product and delivery questions and suggesting information about other products. Processes orders, prepares correspondence, tracks customer orders, and works to resolve any delivery issues.

• Competitive base pay, Tier-based annual increase structure and year-end bonus opportunity
• Medical, Dental and Vision insurance, Employer paid life and short-term disability insurance
• Two weeks’ paid time off your first year, paid holidays and paid leave program
• Internal advancement opportunity
• Up-to-date technology and operations equipment
• New-hire and on-going training opportunities
• Regular Employee Appreciation events
• Employee pricing program on RJ Schinner sold products
• ½ off RJ Schinner Apparel, and much more!

Customer Service Representative Qualifications

• 1-3 years of effective customer support experience
• Dynamic active listening skills
• Solid ability to effectively adapt and respond to different types of situations
• Proven ability to prioritize and manage time efficiently
• High level of attention to detail

Customer Service Representative I Duties

• Builds sustainable relationships of trust through open and interactive communication
• Meets call handling and order entry quotas
• Handles complaints, provide appropriate solutions and alternatives
• Keeps records and track the pricing for customers
• Communicates with Warehouse Managers on late, large and/or add on of orders
• Works closely with other Customer Service Reps to encourage a teamwork environment
• Expedites Reports (back orders/open orders)

Preferred Qualifications

• Customer support experience in a wholesale redistribution environment
• Familiarity with Eclipse (AS400)/Solar (Window based) system