Customer Service Specialist – HVAC Dispatch & Support

Hers and His Plumbing Services; Snellville (GA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Full medical, dental, and vision

401(k) with company match

Job summary

Legacy Service Partners is seeking a Customer Service Representative to be the face of the company, supporting residential clients by answering calls, scheduling service, and assisting technicians. You will manage inquiries, provide pricing and appointment details, and maintain accurate records.

Shifts are Monday–Friday, 8am–5pm, at the Snellville office. Must have strong communication, problem-solving, and teamwork abilities with a high school diploma or equivalent.

Qualifications

• Previous experience in customer service, preferably in a service-oriented industry.
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Outstanding organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
• Proficient computer skills, including experience with customer service software, CRM systems, and Microsoft Office Suite.
• Familiarity with HVAC, plumbing, or electrical terminology and concepts is an asset.
• Ability to remain calm and composed in high-pressure situations, demonstrating empathy and effective conflict resolution skills.
• Positive attitude, strong work ethic, and a genuine passion for delivering exceptional customer service.
• Ability to work collaboratively within a team environment, supporting a positive and supportive work culture.
• High school diploma or equivalent.

Responsibilities

• Answer incoming customer calls and inquiries in a friendly, professional, and timely manner, providing exceptional customer service at all times.
• Listen attentively to customer concerns, questions, and service requests, demonstrating empathy and a strong desire to resolve issues promptly.
• Schedule service appointments and dispatch technicians based on availability, customer preferences, and urgency of service requests.
• Coordinate with technicians and service teams to ensure efficient scheduling, including optimizing travel routes and minimizing downtime.
• Provide accurate and detailed information to customers regarding service offerings, pricing, appointment details, and any additional inquiries.
• Maintain accurate and organized customer records, documenting interactions, service requests, and any special instructions.
• Assist customers with troubleshooting minor issues over the phone, providing guidance and support before dispatching a technician if necessary.
• Collaborate closely with service technicians, providing them with necessary job details, customer information, and any updates or changes.
• Follow up with customers after service appointments to ensure satisfaction, address any further concerns, and obtain feedback.
• Handle customer complaints or escalations with professionalism and a commitment to finding effective resolutions.
• Stay updated on company services, policies, and procedures to provide accurate information and address customer inquiries effectively.
• Assist in administrative tasks such as data entry, invoicing, and generating service reports as required.
• Collaborate with other team members and departments to ensure seamless service delivery and a positive customer experience.

Skills

Customer service

Communication

Problem solving

Multitasking

CRM software

Microsoft Office

HVAC/plumbing terminology

Education

High school diploma or equivalent

Job description

Legacy Service Partners is seeking a Customer Service Representative to be the face of the company, supporting residential clients by answering calls, scheduling service, and assisting technicians. You will manage inquiries, provide pricing and appointment details, and maintain accurate records.

Shifts are Monday–Friday, 8am–5pm, at the Snellville office. Must have strong communication, problem-solving, and teamwork abilities with a high school diploma or equivalent.