Customer Service Specialist — Help & Solutions

Star Club Corp; Austin (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Training provided

Career development

Collaborative environment

Job summary

Harvest Advertising Inc. is seeking a friendly Customer Service Representative to assist customers, answer questions about services, and help address routine concerns. This role emphasizes a professional, welcoming experience.

You'll respond to inquiries, explain offerings, log interactions, and escalate complex issues to the right team. No previous experience required, training provided, and a supportive environment fosters growth.

Qualifications

• Strong verbal communication and active listening skills.
• Customer-focused attitude and problem-solving ability.
• Patience, reliability, and attention to detail.
• Ability to manage multiple routine tasks and stay organized.
• Willingness to learn company procedures and service standards.

Responsibilities

• Respond to customer inquiries and provide clear, accurate information.
• Explain available services, products, and promotional offerings.
• Listen to customer concerns and help identify appropriate solutions.
• Direct complex questions or requests to the appropriate team member.
• Maintain accurate records of customer interactions and follow-up needs.
• Communicate professionally with customers and colleagues.
• Help identify recurring questions and share feedback to improve service quality.
• Represent the company with courtesy, patience, and professionalism.

Skills

Verbal communication

Active listening

Customer-focused

Problem solving

Patience

Organization

Job description

Harvest Advertising Inc. is seeking a friendly Customer Service Representative to assist customers, answer questions about services, and help address routine concerns. This role emphasizes a professional, welcoming experience.

You'll respond to inquiries, explain offerings, log interactions, and escalate complex issues to the right team. No previous experience required, training provided, and a supportive environment fosters growth.