Client Success & Service Associate

Lorygen Group; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Training & guidance

Career development

Supportive team environment

Professional development

Job summary

Harvest Advertising Inc. is seeking a service-oriented Client Service Associate to assist clients with routine requests, provide information about available services, and help coordinate follow-up activities.

The ideal candidate is approachable, organized, and committed to helping clients receive timely and accurate support. Training and guidance will be provided to develop relationships and service skills in a supportive team environment.

Qualifications

• Strong verbal and written communication skills.
• Customer-focused attitude and a helpful, professional approach.
• Good organization and attention to detail.
• Ability to prioritize tasks and follow through on commitments.
• Practical problem-solving skills and willingness to learn.
• Ability to work effectively with colleagues across different responsibilities.
• Previous client service or customer support experience is an advantage but not required.

Responsibilities

• Respond to client questions and provide clear information about company services.
• Assist with routine service requests and identify appropriate next steps.
• Communicate with internal team members to help address client needs.
• Maintain accurate records of client interactions and follow-up items.
• Help coordinate updates and ensure outstanding requests are directed to the right person.
• Listen to client feedback and communicate recurring concerns to the team.
• Build positive professional relationships through courteous and consistent communication.
• Follow company procedures when handling client information and service requests.
• Support general client service activities as needed.

Skills

Communication skills

Customer-focused

Organization

Prioritization

Problem-solving

Teamwork

Willingness to learn

Job description

Harvest Advertising Inc. is seeking a service-oriented Client Service Associate to assist clients with routine requests, provide information about available services, and help coordinate follow-up activities.

The ideal candidate is approachable, organized, and committed to helping clients receive timely and accurate support. Training and guidance will be provided to develop relationships and service skills in a supportive team environment.