Customer Experience Specialist | Training & Growth

Avalonvi; Kansas City (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Training and guidance for the position

Opportunities to strengthen沟通 and问题解决

Supportive and collaborative work环境

Professional development and potential

Experience in customer relations and服务

Job summary

Harvest Advertising Inc. is seeking a friendly and reliable Customer Service Representative to assist customers with questions, provide information about services, and help resolve routine concerns in a welcoming environment.

You will respond to inquiries, maintain accurate records, and work with a team to uphold consistent service standards. This role offers training and opportunities to develop communication and problem-solving skills.

Qualifications

• Strong verbal communication and active listening skills.
• Friendly, patient, and customer-focused attitude.
• Good problem-solving and organizational abilities.
• Attention to detail and ability to manage multiple tasks.
• Dependable, adaptable, and comfortable working with a team.
• Willingness to learn company procedures and service expectations.
• Previous customer service experience is helpful but not required.

Responsibilities

• Respond to customer inquiries about company services, promotions, and general procedures.
• Provide accurate information and guidance based on customer needs.
• Listen to concerns, identify appropriate solutions, and escape complex issues when necessary.
• Follow up on outstanding requests to support timely resolution.
• Maintain accurate records of customer interactions and service-related requests.
• Communicate recurring customer questions and feedback to the appropriate team members.
• Work collaboratively with colleagues to maintain consistent service standards.
• Represent Harvest Advertising Inc. in a courteous and professional manner.

Skills

Verbal communication

Active listening

Friendly demeanor

Attention to detail

Team collaboration

Willingness to learn

Problem-solving

Job description

Harvest Advertising Inc. is seeking a friendly and reliable Customer Service Representative to assist customers with questions, provide information about services, and help resolve routine concerns in a welcoming environment.

You will respond to inquiries, maintain accurate records, and work with a team to uphold consistent service standards. This role offers training and opportunities to develop communication and problem-solving skills.