Customer Service Specialist - Growth & Training

GoPova; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Training and guidance

Career development opportunities

Supportive and collaborative workplace

Job summary

Harvest Advertising Inc. is seeking an entry-level Customer Service Assistant to support daily customer service activities, answer routine questions, and help customers access accurate information about services. The role emphasizes effective communication, a customer-focused mindset, and teamwork in a collaborative environment.

This position offers training and growth opportunities, with a focus on developing professional communication and problem-solving skills within a supportive workplace.

Qualifications

• Strong communication and active listening skills.
• Customer-focused attitude and willingness to assist others.
• Good organizational skills and attention to detail.
• Ability to follow instructions and manage routine responsibilities.
• Positive attitude, reliability, and a willingness to learn.
• Ability to work effectively in a team environment.
• Previous customer service experience is helpful but not required.

Responsibilities

• Assist customers with general inquiries and routine service requests.
• Provide clear and accurate information about company services and offerings.
• Listen to customer questions and help identify appropriate next steps.
• Direct complex requests to the appropriate team member.
• Maintain organized records of customer interactions and follow-up needs.
• Communicate with colleagues to help ensure customer requests are addressed promptly.
• Help identify recurring customer concerns and share feedback with the team.
• Support daily service activities and administrative tasks as assigned.
• Maintain a courteous, patient, and professional approach in every interaction.

Skills

Communication

Active listening

Organizational skills

Attention to detail

Teamwork

Willingness to learn

Job description

Harvest Advertising Inc. is seeking an entry-level Customer Service Assistant to support daily customer service activities, answer routine questions, and help customers access accurate information about services. The role emphasizes effective communication, a customer-focused mindset, and teamwork in a collaborative environment.

This position offers training and growth opportunities, with a focus on developing professional communication and problem-solving skills within a supportive workplace.