Customer Service Specialist — Growth, Training & Bonuses

FASTSIGNS Parker/Castle Rock; Newark (NJ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Paid Vacation and Holidays

Performance Bonus

Ongoing Training Opportunities

Job summary

FASTSIGNS Parker/Castle Rock in Newark, NJ is hiring a Customer Service Representative to be the first point of contact for customers in our FASTSIGNS Center. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders.

You will participate in daily team meetings, support business and marketing plans, and help build long-term relationships with customers through multiple communication channels such as email, phone, and in-person visits.

Qualifications

• 2-3 years of retail or counter sales experience preferred.
• High school diploma or equivalent.
• Outgoing, responsive, eager to learn, and has the ability to build relationships.
• Great listening and organization skills.
• Ability to sit for long periods (4 hours or more).
• Ability to view a computer screen for long periods (4 hours or more).
• Ability to work under pressure to output high-volume, high-quality work.

Responsibilities

• Be the initial contact with current as well as prospective customers in our FASTSIGNS Center.
• Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders.
• Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.
• Work with customers in numerous ways such as email, telephone, in-person, and at their place of business.
• Build long-lasting relationships by turning prospects into long-term clients.

Skills

Retail experience

Customer service

Relationship building

Communication skills

Education

High school diploma

Job description

FASTSIGNS Parker/Castle Rock in Newark, NJ is hiring a Customer Service Representative to be the first point of contact for customers in our FASTSIGNS Center. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders.

You will participate in daily team meetings, support business and marketing plans, and help build long-term relationships with customers through multiple communication channels such as email, phone, and in-person visits.