Forrest /HomePro Pest Control - Customer Service Specialist

Orkin; Chesapeake, Northern (VA, KY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid Time Off and Holidays

Employee discounts, tuition assistance

Job summary

Forrest Powered by HomePro in Chesapeake is seeking a Customer Service Specialist to deliver outstanding service, schedule visits, and coordinate routes with empathy and accuracy.

You will work onsite, handle calls, use our system to track appointments, and uphold privacy while contributing to branch growth and customer satisfaction.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently
• We will consider all qualified applicants in accordance with state and local laws.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm and follow up on service appointments.
• Navigate a Windows-based & Web-based system to track routes and optimize schedules.
• Schedule appointments for technicians to minimize drive time and/or distance.
• Identify customer concerns and evaluate their needs.
• Maintain customer database with accurate information including call details and payments.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguards customer’s privacy and proprietary information.

Skills

Customer service

Sales

Interpersonal skills

Communication skills

Computer skills

MS Office

Attention to detail

Task management

Education

High School Diploma or equivalent

Job description

Overview

At Forrest Powered by HomePro, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.

Responsibilities

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for HomePros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will…

• This role is based onsite and requires working from our office location during regular business hours.
• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer’s privacy and other proprietary information

What type of benefits will you receive?

• Pay of USD $18.00 to $22.00 hourly
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid Time Off and Paid Holidays
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

Why HomePro Pest Control?

• Forrest, originally established in 1970, we have over 50 years of experience in providing the best pest solutions for our community!
• HomePro, earned numerous awards for “Best Of”, including having been named one of the 2022 Best Pest Control Services in Virginia Beach by Expertise!
• Combined in 2022, allowing us to provide unmatched service quality backed with decades of knowledge and award-winning service quality.
• We’re a local brand backed by Rollins Inc, a leading, global company that provides pest control services through its subsidiaries and franchises.
• We take tremendous pride in caring for our employees, customers, and our community. We can’t wait to learn more about you!

Qualifications

What do you need to be successful?

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently
• We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
• Be able to regularly lift and/or move up to 25 pounds.

HomePro Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer