Customer Service Specialist - Collaborative & Impactful

AlphaGraphics - US333; Town of Deerfield, Northbrook (WI, IL); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible Scheduling

Hard work, collaboration, humanity,fun

Job summary

AlphaGraphics - US333 in Northbrook, IL is hiring a Customer Service Representative (CSR) to build positive relationships with customers and ensure their needs are met. This full-time role emphasizes collaboration, service excellence, and hands-on support across printing, design, and shipping.

Join a small, fast-paced team within a locally owned franchisee network; no prior experience needed, comprehensive training provided, and opportunities for growth in management, sales, operations, signs,

Qualifications

• Experience conducting customer needs assessments and evaluating customer satisfaction.
• Ability to build strong relationships with customers and teammates.
• Strong written and verbal communication skills.
• Desire to help people and solve problems.
• Critical thinking to identify strengths and weaknesses of alternative solutions.

Responsibilities

• Serve as the primary internal representative of the organization.
• Convey to the customer our expertise in products, services, and capabilities.
• Serve as an external key educator to our community and customers.
• Communicate customer requirements to the support team in accordance with company policies and procedures.
• Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Skills

Customer service

Relationship building

Communication

Problem solving

Job description

AlphaGraphics - US333 in Northbrook, IL is hiring a Customer Service Representative (CSR) to build positive relationships with customers and ensure their needs are met. This full-time role emphasizes collaboration, service excellence, and hands-on support across printing, design, and shipping.

Join a small, fast-paced team within a locally owned franchisee network; no prior experience needed, comprehensive training provided, and opportunities for growth in management, sales, operations, signs,