Customer Service Specialist - Growth & Employee Discount

Ashley-Furniture-Homestor; Avon (MA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Generous employee discount on products

Growth opportunities within the system

Supportive team environment

Recognition programs

Job summary

United Furniture in Avon, MA is seeking a full-time Customer Service Representative to enter orders, process payments, and help ensure a smooth showroom experience. You will manage inquiries, schedule deliveries, and maintain accurate records, contributing to a positive customer journey.

The ideal candidate has a High School Diploma or GED, strong communication and cash handling skills, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• Strong verbal communication and listening skills.
• Proficiency with computers and Microsoft Office (Outlook, Word, Excel, etc.).
• Strong cash handling skills.
• Ability to calculate figures including discounts, percentages, commissions, and related transactions
• Strong interpersonal and customer service skills.
• Proven analytical and problem-solving abilities.
• Ability to use sound judgment while responding to customer or vendor inquiries.
• Ability to lift and move up to 25 pounds regularly.
• Bilingual candidates are a plus.

Responsibilities

• Enter customer orders into the system accurately and completely.
• Process payments to proper accounts.
• Maintain security of cash and other legal tenders.
• Prepare daily deposits in accordance with company policies and procedures.
• Answer incoming calls and respond to customer inquiries in a timely and professional manner.
• Schedule deliveries that are convenient for customers and in compliance with company procedures.
• Maintain open orders and communicate order status with customers.
• Complete daily reporting requirements.
• Assist with showroom displays, tagging, and maintaining a customer-friendly showroom appearance.
• Support the Office Manager with additional duties as needed.

Skills

Verbal communication

Cash handling

Customer service

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Outlook

Excel

Word

Job description

United Furniture in Avon, MA is seeking a full-time Customer Service Representative to enter orders, process payments, and help ensure a smooth showroom experience. You will manage inquiries, schedule deliveries, and maintain accurate records, contributing to a positive customer journey.

The ideal candidate has a High School Diploma or GED, strong communication and cash handling skills, and proficiency with Microsoft Office.