Customer Service Specialist (Fully Remote)

Alphanumeric; United States; Remote; USD 3,800 - 5,100; Full time

Benefits offered by this job

Internet allowance

Private health insurance

Job summary

Alphanumeric is seeking a remote Level 1 support specialist to assist healthcare and life sciences clients. You will respond to requests by phone, email, and ticketing, triage issues, and help users resolve common problems.

The role emphasizes empathy, clear communication, and the ability to multitask under pressure. Training and ongoing support are provided to help you grow within a global support organization.

Qualifications

• Fluent English with strong communication and empathy.
• Multitask under pressure with attention to detail.
• Helpdesk or healthcare background preferred.

Responsibilities

• Deliver Level 1 support via phone, email, and ticketing.
• Troubleshoot issues, manage accounts, and ensure service standards.
• Support vaccine-related operations as a subject matter expert.

Skills

Fluent English

Strong communication

Empathy

Job description

• Deliver Level 1 support via phone, email, and ticketing.
• Troubleshoot issues, manage accounts, and ensure service standards.
• Support vaccine-related operations as a subject matter expert.

What We're Looking For:

• Fluent English with strong communication and empathy.
• Multitask under pressure with attention to detail.
• Helpdesk or healthcare background preferred.

Job Conditions:

• Fully remote from anywhere in the Philippines.
• Internet allowance and private health insurance.

Alphanumeric

Alphanumeric provides customer service and technical helpdesk support for healthcare and life sciences clients, including a global pharmaceutical company. They value empathy and strategic thinking, offering full training and e-learning courses to support employee growth.