Registered Nurse Call Center

Alphanumeric Systems; Raleigh (NC); Remote; USD 40,000 - 57,000; Full time

Job summary

Alphanumeric Systems is seeking a licensed healthcare professional for a fully remote contact center supporting a pharmaceutical client. This entry-level opportunity requires an active US license (RN/RPh/PharmD/PA) and offers 100% remote work with EST hours.

The role focuses on product information, adverse event reporting, and quality complaint intake, handling calls from healthcare professionals and consumers, and delivering accurate knowledge with strong service discipline in a fast-paced team

Qualifications

• Active U.S. license in good standing (RN/RPh/PharmD/PA).
• Minimum 3 years pharmaceutical related experience preferred.
• Familiarity with GMP or cGMP.
• Excellent oral and written communication skills.
• Proven analytical, problem-solving, organizational skills.
• Experience in a Call Center or Help Desk is preferred.

Responsibilities

• Answer incoming calls from healthcare professionals and consumers.
• Provide in-depth product information and corporate knowledge.
• Process adverse event reporting and product quality complaints.
• Navigate knowledge systems and extract accurate information.
• Maintain strong customer relationships and timely responses.

Skills

Strong communication

Analytical thinking

Time management

Team player

Education

Clinical degree/licensure (RN/RPh/PharmD/PA)

Tools

MS Office

Excel

Job description

Contact Center Licensed Healthcare Professional.

Entry level, recently licensed professionals are invited to apply.

100% Remote (U.S.) | EST Hours M-F 8:30a-5:30p.

Pay Rate: $35.10/hour.

Alphanumeric is hiring a fully remote Contact Center Licensed Healthcare professional to support our long-standing pharmaceutical client of 20+ years. This is a clinical licensed healthcare professional role (non negotiable) supporting medical product information, adverse event reporting, and product quality complaint intake.

This position will be fully remote. As a Call Center Healthcare Professional, you will answer incoming calls from healthcare professionals, as well as consumers, and provide in-depth information and specific product and/or corporate knowledge to customers. You will be charged with building and strengthening customer relationships, obtaining strategic information, demonstrating broad knowledge, and providing appropriate product information. The ideal candidate will have the opportunity to work in an exciting team environment supporting the unified goal of satisfied customers, clients, and stakeholders.

Key Attributes And Responsibilities

• In this role as a Call Center Healthcare professional (RPh, RN, PharmD) you need to have a high level of expertise in Adverse Event and Product Quality Complaint Reporting utilizing knowledge management systems and the ability to quickly navigate content.
• You are responsible for understanding the root cause of customer issues and the effective resolution of these inquiries through extensive analysis, research and problem-solving skills utilizing multiple systems to extract and effectively communicate the information to customers.
• You must have the ability to work in a fast-paced, structured environment with a team mindset for successful performance and have a metrics approach along with the ability to make decisions quickly with a sense of urgency and flexibility to change plans when data or actions require it.
• You must have a practical approach to execution of assignments, excelling in customer understanding with the ability to deal with day-to-day challenges.
• You have the ability to complete and plan work in a structured, calm manner utilizing good judgement and high integrity.
• You must possess and demonstrate excellent time management, planning and organizational skills.
• Responsible for accuracy in delivering and communicating information.
• Responsible for learning, understanding and then be able to communicate in-depth information and specific product and/or corporate knowledge.
• Responsible for strengthening and building customer relationships.
• Responsible for communicating appropriately with all levels of team management as well as with co-team members.
• Must have a positive attitude and have a willingness to learn new things.
• Must be able to follow direction and rules.

Required Qualifications

Active U.S. license in good standing in one of the following:

• RN, RPh, PharmD, PA, or equivalent clinical degree.
• A minimum of 3 years related service and pharmaceutical experience is preferred.
• Familiarity with Good Manufacturing Practices (GMP) or Current Good Manufacturing Practices (cGMP).
• You must have demonstrated analytical, problem-solving, organizational and interpersonal skills.
• You must have excellent oral as well as written communication skills.
• You must possess proven technical and computer skills including standard MS Office software.
• Previous experience at a Call Center, Help Desk or other phone related customer service type role is highly preferred.
• You possess and demonstrate a positive attitude and an open mind to learning.
• Detail oriented with excellent time management skills.
• Exceptional problem solving and organizational skills.
• Excellent analytical and problem-solving skills.
• Effective Communication: Ability to interact with all types of individuals.
• Adept in Microsoft Office Suite with expert level Excel skills.
• Must be able to work W2.

Alphanumeric is a dynamic company born of a diverse mindset and held to a distinctly high standard. Established in 1979 we lead life science and healthcare organizations toward a more efficient future across the globe, bringing patients and providers together to build personalized relationships that fit their needs.

But at our core, we are a family with a shared and passionate dedication to our customers. We treat our candidates as amazing (because they are!)