Customer Service Specialist — Frontline Support & Scheduling

The Glass Guru of Meadowlands; East Rutherford (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Dental insurance

Free uniforms

Health insurance

Paid time off

Job summary

A local window solutions company in East Rutherford, NJ, is seeking a Customer Service Rep to handle inbound and outbound customer communications. This role involves scheduling appointments, quoting products, and supporting Estimators. Candidates must have a high school diploma, excellent communication skills, and proficiency in Microsoft Office. Company benefits are provided after a probationary period.

Qualifications

• Must be able to pass background check and drug test.
• Proficient in Microsoft Office (Word, Excel).
• Strong organizational and time-management skills.

Responsibilities

• Handle inbound & outbound contact with customers.
• Answer inbound phone calls promptly.
• Greet customers and visitors to the showroom.
• Schedule appointments and quote products as needed.
• Assist Estimators with follow-up on sales.

Skills

Excellent verbal/written communications skills

Microsoft Office proficient

Organizational skills

Time-management skills

Education

HS Diploma or equivalent

Job description

A local window solutions company in East Rutherford, NJ, is seeking a Customer Service Rep to handle inbound and outbound customer communications. This role involves scheduling appointments, quoting products, and supporting Estimators. Candidates must have a high school diploma, excellent communication skills, and proficiency in Microsoft Office. Company benefits are provided after a probationary period.