Pro Customer Service/Sales

The Home Depot; East Windsor Township (NJ); Presencial; USD 35.000 - 45.000; Tempo integral

Resumo da vaga

A leading home improvement retailer in East Windsor, NJ, is seeking a Customer Service Sales Specialist. This role focuses on delivering excellent service and driving sales for professional customers such as contractors and property owners. Candidates will build strong relationships with clients, assist with order fulfillment, and leverage product knowledge for tailored recommendations. Successful candidates will contribute to the team's sales goals and maintain high standards of customer care.

Qualificações

• Ability to drive sales by leveraging product knowledge.
• Skills in building and maintaining professional relationships with customers.
• Experience in providing outstanding customer service.

Responsabilidades

• Assist at the Pro Desk and manage customer orders.
• Ensure efficient order fulfillment and safe loading.
• Support store sales initiatives and inventory monitoring.

Conhecimentos

Sales techniques

Customer relationship management

Product knowledge

Bilingual communication

Descrição da vaga

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

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