Frontline CSR: Scheduling & Lead Coordination

McCandless Plumbing & Excavation; Town of Busti (NY); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Stable, growing local company

Team-oriented environment

Opportunity for growth

Job summary

A local plumbing and excavation company in New York is seeking a Customer Service Representative to manage incoming calls and schedule jobs. Applicants should possess strong organizational skills and customer service abilities. This role is critical in ensuring a seamless customer experience. The position offers competitive hourly pay ranging from $18 to $22 based on experience and is ideal for someone who thrives in a fast-paced environment.

Qualifications

• Strong communication skills are essential for customer interactions.
• Detail-oriented individuals will thrive in this role.
• Experience in customer service roles is preferred but not required.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Capture and input new leads into the system.
• Schedule jobs efficiently, optimizing routes.
• Maintain organized records of communications.
• Follow up on leads to improve close rates.
• Assist with general administrative tasks as needed.

Skills

Strong organizational and multitasking skills

Excellent communication and customer service abilities

Comfortable using computers and scheduling software

Ability to stay calm in a fast-paced environment

Detail-oriented with strong follow-through

Previous CSR or administrative experience

Job description

A local plumbing and excavation company in New York is seeking a Customer Service Representative to manage incoming calls and schedule jobs. Applicants should possess strong organizational skills and customer service abilities. This role is critical in ensuring a seamless customer experience. The position offers competitive hourly pay ranging from $18 to $22 based on experience and is ideal for someone who thrives in a fast-paced environment.