Customer Service Specialist - Freight Forwarding (NVOCC)

UMAX Shipping; California (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Training & development

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

UMAX Shipping is seeking a Customer Service Representative to join our team. You will communicate with customers to identify needs, process requests, elevate complaints, and provide helpful solutions that ensure a great service experience with our company.

The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Training is provided to maintain up-to-date skills and knowledge.

Qualifications

• High school diploma/GED.
• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Comfortable using computers and customer management software.
• Excellent phone and verbal communication skills.
• Understanding of active listening techniques.
• Ability to work well under pressure.
• Highly organized with the ability to prioritize projects and manage time effectively.

Responsibilities

• Receive a high volume of inbound calls and emails.
• Identify the reason for the customer’s call, collect relevant information, and provide solutions.
• Refer to premade scripts for a variety of customer service topics.
• Use best practices in customer service techniques to develop rapport and build relationships with customers.
• Document all customer interactions.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.

Job description

UMAX Shipping is seeking a Customer Service Representative to join our team. You will communicate with customers to identify needs, process requests, elevate complaints, and provide helpful solutions that ensure a great service experience with our company.

The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Training is provided to maintain up-to-date skills and knowledge.