Freight Forwarder

Umax Shipping Inc; California (MO); On-site; USD 32,000 - 52,000; Full time

Job summary

Umax Shipping Inc is seeking a Customer Service Representative to join our team. You will handle a high volume of inbound calls and emails, identify needs, apply premade scripts, and document all interactions to ensure exceptional service.

The role emphasizes friendly, computer-savvy, and calm performance under pressure, with training to stay current on processes and products.

Qualifications

• High school diploma or GED required or preferred.
• Experience as Customer Service Representative or in a similar role preferred.
• Excellent phone and verbal communication skills.
• Ability to work well under pressure and stay organized.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for various customer service topics
• Use best practices to build rapport and relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Skills

Verbal communication

Active listening

Time management

Organizational skills

CRM software

Under pressure

Education

High school diploma/GED

Tools

CRM software

Job description

Job Description

Job Description

Job Summary

We as a freight forwarder / NVOCC are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalat[e] complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively