Customer Success & Solutions Rep – Industrial Tools

Ptsolutions; Tukwila (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Tuition reimbursement

401(k) with company match

Health, vision, dental benefits

Job summary

PTSolutions is hiring a Customer Service Representative based in Tukwila, WA. You will act as a liaison between external and internal teams, provide product information, and resolve issues with accuracy and efficiency. Training will be provided to effectively use our systems and discuss our products.

The role emphasizes patient, detail-oriented problem solving, and a commitment to delivering a superior customer experience, with opportunities for growth and advancement within the company.

Qualifications

• Excellent communication skills (verbal, written, interpersonal).
• Proficient use of Windows, Outlook, Excel and Teams.
• Strong problem solving and deductive reasoning abilities.
• Customer-centric attitude with ability to grow with the company.
• Ability to establish rapport and build demand over the phone.
• Ability to multi-task, prioritize, and work with cross-functional teams.

Responsibilities

• Process customer orders, changes, and returns according to policies.
• Provide timely and accurate information on order status and products.
• Respond to quotes and product information via phone and email.
• Handle customer issues with appropriate solutions within time limits.
• Partner with sales and internal teams to meet service expectations.
• Develop customer relationships and communicate current sales programs.

Skills

Excellent communication

Problem solving

Multi-tasking

Customer-focused

Rapport building

Cross-functional collaboration

Tools

Windows

Outlook

Excel

Microsoft Teams

Job description

PTSolutions is hiring a Customer Service Representative based in Tukwila, WA. You will act as a liaison between external and internal teams, provide product information, and resolve issues with accuracy and efficiency. Training will be provided to effectively use our systems and discuss our products.

The role emphasizes patient, detail-oriented problem solving, and a commitment to delivering a superior customer experience, with opportunities for growth and advancement within the company.