Customer Service Representative

Production Tool Supply Company LLC; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Holidays

Paid Vacation

401(k) with Company Match

Health benefits

Job summary

Berkshire Production Supply LLC is seeking a Customer Service Representative to serve as a liaison between customers and internal teams in our Fort Wayne, IN facility. You will provide product information, answer questions, and resolve issues with accuracy and efficiency.

Training will be provided to effectively use our systems and speak about our products. The ideal candidate is patient, detail-oriented, and capable of troubleshooting with appropriate methods and tools to deliver a superior

Qualifications

• 2+ years of experience in Customer Service.
• Knowledge of cutting tools.
• Strong communication and problem-solving skills.
• Ability to work with cross-functional teams.

Responsibilities

• Process customer orders, changes, and returns according to department policies and procedures.
• Provide timely and accurate information to customers for order status updates and product knowledge.
• Demonstrate thorough product knowledge to respond to quotes and information via phone and email.
• Handle customer issues with appropriate solutions within order/shipping/delivery time limits and follow up for resolution.
• Partner with the sales team and other internal teams to meet and exceed service expectations.
• Develop customer relationships and inform customers of current sales/marketing programs; close sales opportunities.
• Other duties as assigned.

Skills

Communication skills

Microsoft Outlook

Excel

Teams

Problem solving

Customer focus

Multi-tasking

Cross-functional teamwork

Tools

Windows

Microsoft Excel

Microsoft Teams

Order management software

Job description

PTSolutions the leading supplier of industrial tools in the Midwest and one of the Top 100 distributors in the United States. With more than 30 locations throughout the country and more than 400,000 square feet of warehouse space, PTSolutions is continuously expanding our product offerings, while guaranteeing responsive personal service and same-day shipping.

As our customers’ business grows, we grow with them. PTSolutions offers a variety of customizable, advanced inventory options that reduces overspending & overhead and brings our customers to the next level. PTSolutions conducts on-site evaluations and provides training programs to help our customers improve their manufacturing process and reduce costs. From VMI to procurement, PTSolutions is a full-service provider that will be with our customers every step of the way.

At PTSolutions, we are looking to add to our growing team of Customer Service Representatives. In this position, you will act as a liaison between external & internal parties, provide product information, answer questions, and resolve issues with accuracy & efficiency. We will provide the training you need to effectively & efficiently use our systems & speak about our products, so what we’re looking for is someone who is patient, detail-oriented, confident troubleshooting issues using the appropriate methods & tools, and is committed to providing a superior experience for our customers.

Why join the PTSolutions Team?

• Paid Holidays, Paid Vacation, and Attendance Awards
• Competitive Pay with Overtime eligibility
• Growth opportunity locally & nationally (we promote from within!)
• Tuition Reimbursement
• 401(k) with Company Match
• PPO Medical, Vision, and Company Paid Dental available FOM following hire
• Company Paid Short Term Disability, Long Term Disability, Life Insurance, EAP
• Voluntary Employee/Spouse/Child Life Insurance; Accident, Hospital Indemnity, Critical Illness Insurance

POSITION RESPONSIBILITIES:

• Process customer orders, changes, and returns according to established department policies and procedures.
• Provide timely and accurate information to customers when requests for order status updates and additional product knowledge are received.
• Display a thorough understanding of the products we sell in order to accurately respond to requests for quotes & product information via phone & email.
• Handle customer issues, provide appropriate solutions and alternatives within the order/ship/delivery time limits, and follow up to ensure resolution.
• Partner with the sales team and other internal teams to meet & exceed our customers’ service expectations.
• Develop customer relationships, inform customers of current sales and marketing programs, and effectively close the sales opportunities that are identified.
• Other duties as assigned.

Experience and Skills

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO BE SUCCESSFUL IN THIS POSITION:

• Excellent communication skills including verbal, written, and interpersonal are required
• Proficient use of Windows computer and Microsoft Outlook, Excel, and Teams
• Strong problem solving and deductive reasoning skills
• Customer-centric attitude and a desire to grow with & contribute to customer-focused company
• Must have the ability to establish rapport and build demand over the phone
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work with cross-functional teams to achieve company goals

THE MOST QUALIFIED CANDIDATES WILL HAVE:

• 2+ years of experience in Customer Service
• Knowledge of cutting tools

This job description is not intended to be all-inclusive. Employee may be required to perform other related duties to meet the ongoing needs of the Company.

This position is based in our Fort Wayne, IN facility, so only candidates residing in the Fort Wayne area will be considered. Must be authorized to work in the United States.

Berkshire Production Supply LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.