Customer Service Specialist — Flexible Hours

SmartRecruiters, Inc.; Florida; On-site; USD 30,000 - 38,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a friendly Customer Service Representative to join our team in Ocoee, Florida. You will respond to inquiries, resolve issues, and support customers with empathy and professionalism.

The role requires strong communication skills, patience, and the ability to multitask in a fast-paced environment. Weekend and holiday availability may be required to meet customer needs.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.
• Previous customer service experience preferred.
• Ability to work flexible hours, including weekends and holidays as needed.
• Strong team player with a positive attitude.
• Ability to differentiate between hot and cold surfaces.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.
• Handle customer complaints and concerns with patience and understanding.
• Process orders, refunds, and exchanges accurately.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to resolve complex customer issues.
• Document customer interactions and update account information in our customer service software.
• Identify and elevate priority issues when necessary.
• Provide personalized solutions to enhance customer satisfaction and loyalty.
• Participate in ongoing training to improve customer service skills and product knowledge.

Skills

Excellent communication

Written communication

Problem solving

Customer service software

Multi-tasking

Empathy

Flexible hours

Team player

Attention to detail

Job description

SmartRecruiters, Inc. is seeking a friendly Customer Service Representative to join our team in Ocoee, Florida. You will respond to inquiries, resolve issues, and support customers with empathy and professionalism.

The role requires strong communication skills, patience, and the ability to multitask in a fast-paced environment. Weekend and holiday availability may be required to meet customer needs.