Customer Service Rep 05012 Ocoee Fl

Domino's Franchise; Town of Florida (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading pizza franchise is seeking a friendly Customer Service Representative in Ocoee, Florida. This role involves responding to customer inquiries, handling complaints, and ensuring satisfaction. Candidates should have strong communication skills and prior customer service experience. Flexibility to work weekends and holidays is required.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Handle customer complaints and concerns with patience.
• Process orders, refunds, and exchanges accurately.
• Maintain up-to-date knowledge of products and services.
• Collaborate with other departments to resolve issues.

Skills

Verbal communication

Problem-solving

Attention to detail

Empathy

Multi-tasking

Team player

Tools

Customer service software

Job description

Job Description

We are seeking a friendly and dedicated Customer Service Representative to join our team in Ocoee, Florida. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with empathy and professionalism.

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
• Handle customer complaints and concerns with patience and understanding
• Process orders, refunds, and exchanges accurately
• Maintain up-to-date knowledge of products, services, and company policies
• Collaborate with other departments to resolve complex customer issues
• Document customer interactions and update account information in our customer service software
• Identify and escalate priority issues when necessary
• Provide personalized solutions to enhance customer satisfaction and loyalty
• Participate in ongoing training to improve customer service skills and product knowledge

Qualifications:

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer service software and basic computer skills
• Ability to multi-task and prioritize in a fast-paced environment
• Patient and empathetic approach to customer interactions
• Previous customer service experience preferred
• Ability to work flexible hours, including weekends and holidays as needed
• Strong team player with a positive attitude

Physical Requirements

• Standing: Most tasks are performed from a standing position
• Walking: For short distances for short durations
• Lifting: Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck
• Carrying: Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves
• Pushing: To move trays which are placed on dollies
• Climbing: Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
• Stooping/Bending: Forward bending at the waist is necessary at the pizza assembly station
• Crouching/Squatting: Performed occasionally to stock shelves and to clean low areas
• Reaching: Reaching is performed continuously; up, down and forward
• Hand Tasks: Eye-hand coordination is essential; use of hands is continuous during the day