Customer Service Pro — Flexible Hours

SmartRecruiters, Inc.; Town of Florida (NY); On-site; USD 28,000 - 34,000; Full time

Job summary

SmartRecruiters, Inc. in Casselberry, FL is seeking a Customer Service Representative to join our team on-site as a full-time role. You will respond to customer inquiries via phone, email, and chat, addressing issues with empathy and professionalism.

The position requires processing orders, refunds, and exchanges, maintaining product knowledge, and collaborating with other departments to resolve complex issues. Ongoing training will enhance skills and customer loyalty.

Qualifications

• Excellent verbal and written communication.
• Proficiency in customer service software and basic computer skills.
• Previous customer service experience preferred.
• Ability to work flexible hours, including weekends and holidays as needed.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.
• Handle customer complaints and concerns with patience and understanding.
• Process orders, refunds, and exchanges accurately.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to resolve complex customer issues.
• Document customer interactions and update account information in our customer service software.
• Identify and elevate priority issues when necessary.
• Provide personalized solutions to enhance customer satisfaction and loyalty.
• Participate in ongoing training to improve customer service skills and product knowledge.

Skills

Customer service

Communication

Problem-solving

Multi-tasking

Team player

Empathy

Tools

Customer service software

Job description

SmartRecruiters, Inc. in Casselberry, FL is seeking a Customer Service Representative to join our team on-site as a full-time role. You will respond to customer inquiries via phone, email, and chat, addressing issues with empathy and professionalism.

The position requires processing orders, refunds, and exchanges, maintaining product knowledge, and collaborating with other departments to resolve complex issues. Ongoing training will enhance skills and customer loyalty.