Customer Support Specialist

Domino's; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Domino's in Ocoee, Florida is seeking a friendly Customer Service Representative to join our team. You will respond to customer inquiries via phone, email, and chat in a timely and efficient manner, and resolve issues with empathy and professionalism.

Responsibilities include handling orders, refunds, and exchanges, maintaining knowledge of products and policies, and collaborating with other departments to resolve complex issues.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multi-task and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.
• Handle customer complaints and concerns with patience and understanding.
• Process orders, refunds, and exchanges accurately.
• Maintain up-to-date knowledge of products, services, and company policies.
• Collaborate with other departments to resolve complex customer issues.
• Document customer interactions and update account information in our customer service software.
• Identify and escape priority issues when necessary.
• Provide personalized solutions to enhance customer satisfaction and loyalty.
• Participate in ongoing training to improve customer service skills and product knowledge.

Skills

Excellent communication

Problem solving

Multi-tasking

Empathy

Team player

Customer service experience

Tools

Customer service software

Job description

Domino's in Ocoee, Florida is seeking a friendly Customer Service Representative to join our team. You will respond to customer inquiries via phone, email, and chat in a timely and efficient manner, and resolve issues with empathy and professionalism.

Responsibilities include handling orders, refunds, and exchanges, maintaining knowledge of products and policies, and collaborating with other departments to resolve complex issues.