In-Store Customer Care Specialist (Flexible Hours)

SmartRecruiters, Inc.; Orange (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

SmartRecruiters, Inc. in Orange, VA is seeking a friendly Customer Service Representative to join our team. You will be the primary contact for our customers, ensuring their needs are met with high-quality service.

The role requires excellent communication, problem-solving, and the ability to multitask in a fast-paced environment. Flexibility to work weekends or holidays as needed may be required.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in customer service software and basic computer skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.

Responsibilities

• Respond to customer inquiries via phone, in person, in a timely and professional manner
• Provide accurate information about products, services, and company policies
• Process orders, refunds, and exchanges efficiently
• Identify and escape complex issues to management
• Maintain detailed records of customer interactions and transactions
• Collaborate with team members to improve customer service processes
• Stay updated on product knowledge and company policies
• Achieve performance targets and quality assurance standards

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Customer service software

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

MS Office

Job description

SmartRecruiters, Inc. in Orange, VA is seeking a friendly Customer Service Representative to join our team. You will be the primary contact for our customers, ensuring their needs are met with high-quality service.

The role requires excellent communication, problem-solving, and the ability to multitask in a fast-paced environment. Flexibility to work weekends or holidays as needed may be required.