Multichannel Customer Experience Specialist

SmartRecruiters, Inc.; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

SmartRecruiters, Inc. in Winter Garden, FL is seeking a friendly Customer Service Representative to join our team. You will respond to inquiries via phone, email, and chat, assist with product information, and manage accounts with empathy and professionalism.

You will collaborate with teammates to ensure high-quality experiences, stay updated on products and policies, and participate in ongoing training to enhance service skills.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Patient and empathetic approach to customer interactions.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner
• Assist customers with product information, order processing, and account management
• Identify and escalate complex issues to appropriate departments when necessary
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to ensure consistent, high-quality customer experiences
• Stay updated on company products, services, and policies to provide accurate information
• Participate in ongoing training and development programs to enhance customer service skills
• Contribute to a positive work environment by maintaining a supportive and customer-focused attitude

Skills

Communication

Problem-solving

Multitasking

Empathy

Attention to detail

Education

High school diploma or equivalent

Job description

SmartRecruiters, Inc. in Winter Garden, FL is seeking a friendly Customer Service Representative to join our team. You will respond to inquiries via phone, email, and chat, assist with product information, and manage accounts with empathy and professionalism.

You will collaborate with teammates to ensure high-quality experiences, stay updated on products and policies, and participate in ongoing training to enhance service skills.