Customer Service Representative (Full-Time)

Dayton Freight Lines; Lexington (KY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive weekly pay

Paid holidays and vacation

Comprehensive benefits package

Job summary

Dayton Freight Lines is looking for a Customer Service Representative in Lexington, Kentucky. The role involves assisting customers with inquiries related to freight, preparing documentation, and supporting the Service Center Manager. Candidates should have strong communication skills, be detail-oriented, and capable of handling high call volumes. Join a stable organization offering competitive pay, career advancement, and a comprehensive benefits package, including health and 401(k).

Qualifications

• Experience in a fast-paced environment with great attention to detail.
• Ability to handle a high volume of phone calls efficiently.
• Exceptional communication and customer service skills.

Responsibilities

• Assist the Service Center Manager in daily operations.
• Maintain communication with external and internal customers.
• Prepare bills of lading and delivery receipts.

Skills

Skillful in Microsoft Office Programs

Excellent keyboarding skills

Attention to detail

High volume phone handling

Exceptional communication skills

Job description

Overview

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Comprehensive benefits package: Health, Dental, Vision, AD&D, 401(k), etc.
• Paid holidays (8); paid vacation and personal days