Customer Service Specialist - Fast-Paced Auto Collision

Caliber; Levittown (PA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

Weekly pay

Vacation & holidays

Career growth

Hands-on experience

Job summary

Caliber Collision in Levittown, PA is seeking a Customer Service Consultant to greet customers in person or by phone, determine needs, and provide guidance. You’ll support Collision Estimators with drop-offs, vehicle mapping, photos, and arranging transportation while communicating with customers and vendors to ensure efficient repairs.

The role emphasizes servicing clients per SOPs and industry standards, with enrollment in benefits from day one and opportunities for advancement within a

Qualifications

• 2+ years of customer facing experience; sales experience a plus.
• Must have a valid driver's license and be eligible for coverage under our company insurance policy.

Responsibilities

• Greet customers in person or by phone and determine their needs.
• Assist Collision Estimators with drop-offs, mapping/marking and photographing vehicles.
• Arrange customer transportation and prepare paperwork.
• Communicate with customers, teammates and vendors to ensure smooth repairs.
• Follow Caliber’s SOPs, insurance partner guidelines and industry standards.

Skills

Customer service

Communication

Time management

Multitasking

Job description

Caliber Collision in Levittown, PA is seeking a Customer Service Consultant to greet customers in person or by phone, determine needs, and provide guidance. You’ll support Collision Estimators with drop-offs, vehicle mapping, photos, and arranging transportation while communicating with customers and vendors to ensure efficient repairs.

The role emphasizes servicing clients per SOPs and industry standards, with enrollment in benefits from day one and opportunities for advancement within a