Customer Service Consultant

Caliber Collision; Fredericksburg (VA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision from day 1

Weekly pay

Overtime eligibility

Paid vacation & holidays

Career growth opportunities

Job summary

Caliber Collision is hiring a Customer Service Consultant at our Fredericksburg Service Center. You will greet customers, assess needs, and provide guidance while supporting collision estimators and handling vehicle drop-offs, mapping, photographing, and deliveries.

You’ll ensure clear communication with customers, teammates and vendors to sustain quality repairs in line with SOPs. Eligible employees receive benefits from day one, weekly pay, overtime eligibility, paid vacation and holidays, and

Qualifications

• 2+ years of customer-facing experience; sales experience a plus.
• Valid driver's license and eligibility for company insurance.
• Able to perform physical tasks and lift up to 50 lbs.

Responsibilities

• Greet customers in person or by phone and determine their needs.
• Provide guidance and assistance, coordinating with Estimators as needed.
• Assist with drop-offs, mapping/marking and photographing vehicles; arrange transportation.
• Prepare paperwork and handle active customer deliveries; communicate with customers, teammates and vendors.

Skills

Customer Service

Sales Experience

Job description

Service Center

Fredericksburg - Route 1

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.

OUR COLLISION CUSTOMER SERVICE CONSULTANT FOR THIS POSITION CAN MAKE UP TO: (Please remove if not located in a Salary Transparency State)

• $18-$20

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay - Paid weekly and eligible for overtime
• Paid Vacation & Holidays - Can begin accruing day 1
• Career growth opportunities - we promote from within!
• A career for life: You'll gain hands-on experience within a production shop.

REQUIREMENTS:

• 2+ years of customer facing experience; sales experience a plus
• Must have a valid driver's license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

• Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions - written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Must be able to provide personable, friendly "World Class" customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.