Customer Service Specialist — Equipment & Rentals

U-Haul; Columbia (SC); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

$100 hiring bonus

$300 equipment inspection bonus

Health insurance

Job summary

U-Haul is seeking a friendly Customer Service Representative to join a supportive team at a U-Haul center in Columbia, SC. You’ll assist customers with rentals and services, inspect and prepare equipment, educate customers on options, and help ensure a smooth, safe experience.

The role emphasizes hands-on work, use of U-Scan technology, and ongoing training through U-Haul University. A positive, customer-first attitude is essential.

Qualifications

• Customer service experience preferred.
• Good communication and interpersonal skills required.
• Ability to work in a fast-paced retail/warehouse setting.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Inspect and clean equipment on the lot, checking fluids.
• Explain products and services to customers and answer questions.
• Prepare rental invoices and process returns.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

U-Scan technology

Forklift operation

Job description

U-Haul is seeking a friendly Customer Service Representative to join a supportive team at a U-Haul center in Columbia, SC. You’ll assist customers with rentals and services, inspect and prepare equipment, educate customers on options, and help ensure a smooth, safe experience.

The role emphasizes hands-on work, use of U-Scan technology, and ongoing training through U-Haul University. A positive, customer-first attitude is essential.