E-Commerce Customer Service Specialist - Brooklyn Park, MN - (Part-Time)

Goodwill-Easter Seals of Minnesota; Brooklyn Park (MN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Employee discount

PTO program

Medical, dental and vision plans

401(k) plan with employer match

All major holidays off

Job summary

Goodwill-Easter Seals Minnesota is seeking an E-commerce Customer Service Specialist to assist online shoppers, in-store pickup customers, and 3rd party shipping vendors at our e-commerce facility.

You will deliver excellent service, help coordinate pickups, and support smooth operation of the e-commerce customer service workflow, with opportunities for development.

Qualifications

• Ability to effectively communicate with supervisors, employees and customers.
• Proficient in Microsoft Office Suite.
• Ability and desire to provide excellent customer service.
• Ability to work independently and coordinate multiple projects simultaneously.
• Excellent organizational and administrative skills with the ability to prioritize.
• Strong attention to detail.
• Strong analytical, problem solving and strategic thinking skills.
• Strong people management skills.
• Strong conflict skills.
• Ability to handle sensitive and confidential information appropriately.

Responsibilities

• Customer Service: Provides excellent customer service to internal and external customers.
• Operations: Ensures E-Commerce's customer service activity runs efficiently and effectively.
• People Management: Coaches, trains and develops employees by providing clear direction and challenging goals.
• Services and Programs: Ensures continued community involvement and education around GESMN.
• Safety & Asset Protection: Follows and adheres to loss prevention and safety procedures and initiatives.

Skills

Customer service

Microsoft Office

Communication

Organizational skills

Problem solving

People management

Attention to detail

Analytical thinking

Confidentiality

Education

High school diploma preferred

Tools

Microsoft Office Suite

Job description

Position Summary

The E-Commerce Customer Service Specialist is responsible for providing excellent customer service to online shoppers, in store pick-up customers, and 3rd party shipping vendors at Goodwill-Easter Seals' e-commerce facility. This position provides guidance to customers for in-person customer pickups and online customer questions.

Job Pay & Perks

• Pay Range: $17.20 - $23.66/hr
• Goodwill-Easter Seals Minnesota prioritizes work-life balance. Weekend/holiday shifts are limited, and we offer competitive pay, flexible hours, a variety of benefit options and an employee discount.
• Benefits: Generous paid time off (PTO) program, competitive medical, dental and vision plans, employer-paid life insurance, 401(k) plan with employer match, employee discount!
• Opportunities for career development and advancement
• All major holidays off!

Essential Functions

• Customer Service: Provides excellent customer service to internal and external customers.
• Operations: Ensures E-Commerce's customer service activity runs efficiently and effectively.
• People Management: Coaches, trains and develops employees by providing clear direction and challenging goals.
• Services and Programs: Ensures continued community involvement and education around GESMN.
• Safety & Asset Protection: Follows and adheres to loss prevention and safety procedures and initiatives.

About You

• Ability to effectively communicate with supervisors, employees and customers
• Proficient in Microsoft Office Suite.
• Ability and desire to provide excellent customer service.
• Ability to work independently and coordinate multiple projects simultaneously.
• Excellent organizational and administrative skills with the ability to prioritize.
• Strong attention to detail.
• Strong analytical, problem solving and strategic thinking skills.
• Strong people management skills.
• Strong conflict skills.
• Ability to handle sensitive and confidential information appropriately.

Prior Experience & Education

• 1-3 years of relevant experience required
• High school diploma preferred

About Us

Goodwill-Easter Seals Minnesota is a 501(c)3 nonprofit that has been creating career possibilities together with partners since 1919. Many people know Goodwill stores, but don't know store proceeds support nearly 20 programs for job seekers to access resources and find careers that lead to advancement. Read more about us here.

Star Tribune Top Workplace 6 years running.

Goodwill-Easter Seals Minnesota (GESMN) is an Equal Opportunity Employer. GESMN will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other categories protected by law.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.