Customer Service Representative - Community Banking

Bank of Bird-in-Hand; Paradise (PA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Company Paid Life

Company Paid STD & LTD

Health Savings Account

Flexible Spending Account

Paid Time Off (PTO)

Birthday PTO

Paid Holidays

Company Events and Picnics

Tuition Reimbursement for Continuing教育

Job summary

Bank of Bird-in-Hand in Paradise, PA, is seeking a courteous Customer Service Representative to join our Community Banking team. You will greet walk-in customers, answer inquiries, process transactions, and provide accurate information about our deposit products and services.

The role emphasizes problem-solving, cross-functional collaboration, and building lasting relationships with customers while maintaining accuracy and efficiency in a fast-paced environment.

Qualifications

• Previous banking experience is strongly preferred.
• 2+ years prior customer support experience is preferred but not required.
• Strong verbal communication skills are required.
• Familiarity with Microsoft Office Suite and basic computer skills for data entry and documentation
• Experience with sales techniques or cross-selling/upselling is advantageous.
• Ability to handle cash transactions accurately when applicable.
• Proven ability to multitask in a fast-paced environment with excellent typing skills.
• Demonstrated analysis skills for assessing customer needs and providing tailored solutions.

Responsibilities

• Interact with walk-in customers, respond promptly and professionally to inquiries, and provide accurate information about bank products and services.
• Assist customers with opening deposit accounts and routine account-related requests (transfers, AFTs, stop payments, service charges).
• Support customers with ATM and debit card usage questions and checking/savings transactions.
• Contribute to problem-solving and research with other bank departments when necessary to offer effective solutions.

Skills

Customer service

Communication

Problem solving

Cash handling

Typing

Multitasking

MS Office

Tools

Microsoft Office

Job description

Bank of Bird-in-Hand is built on integrity, excellence, and teamwork. If you identify with these values and are looking for a career where you can put them into practice, consider applying to one of our open positions. When you join the Bank of Bird-in-Hand team, you’ll be appreciated and celebrated for who you are every day.

Why Work at Bank of Bird-in-Hand?

At Bank of Bird-in-Hand, we are our community – committed to the acceptance of our customers and employees. We celebrate inclusion and focus on making those in our community feel valued, respected, and welcomed into our family. Our employees’ successes are our success and we celebrate them as we continue to grow and develop their skills for the future.

• 401(k) Retirement Plan
• Company Paid Life
• Company Paid STD & LTD
• Health Savings Account
• Flexible Spending Account
• Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Company Events and Picnics

• Tuition Reimbursement for Continuing Education
• Internal Career Opportunities
• Leadership Training

Community Involvement

• Support of local non-profit organizations
• Present at Local Parades & Events

Position:Customer Service Representative - Community Banking

Location: Paradise, PA

Job Id:483

# of Openings:1

We are seeking a dedicated and personable Customer Service Representative to join our Community Banking team. The ideal candidate will excel in providing exceptional customer support and client service to our walk-in customers through effective communication and problem-solving skills. This role involves engaging with customers to address inquiries, process transactions, and ensure overall customer satisfaction. The position offers an opportunity to develop your skills in a dynamic, fast-paced setting while contributing to the company's reputation for integrity, excellence, teamwork, and outstanding service.

As a Bank of Bird-in-Hand Customer Service Representative, you will interact regularly with our walk-in customers, responding promptly and professionally to in-person customer inquiries, providing accurate information about our Bank’s products and services, and assisting customers with opening all types of deposit accounts. You’ll also provide outstanding support as you assist customers with routine account-related requests such as funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties. The ideal candidate will demonstrate excellent interpersonal and communication skills to foster positive relationships and assist in research and resolving customer problems by analyzing issues, working with other bank departments when necessary and offering appropriate solutions.

This would be considered a floating role at our Paradise location. You may be asked to help cover other nearby branches in certain instances where coverage is needed.

Experience:

• Previous banking experience is strongly preferred.
• 2+ years prior customer support experience is preferred but not required.
• Strong verbal communication skills are required.
• Familiarity with Microsoft Office Suite and basic computer skills necessary for data entry and documentation
• Experience with sales techniques or cross-selling/upselling is advantageous.
• Ability to handle cash transactions accurately when applicable.
• Proven ability to multitask efficiently in a fast-paced environment with excellent typing skills.
• Demonstrated analysis skills for assessing customer needs and providing tailored solutions.

Here at Bank of Bird-in-Hand, we have a comprehensive benefit package for those who qualify. Below are the range of benefits we offer to meet the needs of our employees:

• 401(k) Retirement Plan
• Company Paid Life, STD, and LTD
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
• 12 Paid HolidaysTuition Reimbursement
• Company Events and Picnics

Equal Opportunity Employer

No employee or applicant for employment will be discriminated against because of race, color, religion, creed, sex, pregnancy, national origin, ancestry, age, physical or mental disability, genetic information, military, and/or veteran status, or any other Federal or State legally protected classes.

The employment policy of Bank of Bird-in-Hand is to provide equal opportunity to all persons. No employee or applicant for employment will be discriminated against because of race, color, religion, creed, sex, pregnancy, national origin, ancestry, age, physical or mental disability, genetic information, military, and/or veteran status, or any other Federal or State legally protected classes.

Our people make the difference—and it shows. Being named a Central Penn Business Journal Best Places to Work in PA and an American Banker Best Bank to Work For reflect the culture we’ve built: one grounded in care, collaboration, and opportunities for our employees to grow and succeed.

I came to Bank of Bird-in-Hand because I wanted to get back into community banking and work with a company where my values aligned with the bank.

– Fay L.

Join a Team That’s Focused On Your Growth