Customer Service Representative

Bank of Bird-in-Hand; Honey Brook (Chester County); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) Retirement Plan

Company Paid Life, STD, and LTD

Health Savings Account (HSA) & FSA

Paid Time Off (PTO) & Holidays

Tuition Reimbursement

Company Events and Picnics

Descrizione del lavoro

Bank of Bird-in-Hand seeks a Customer Service Representative in Honey Brook, PA to assist walk-in customers with inquiries and account needs. You will help process transactions, explain deposit options, and support related banking services in a fast-paced, team-focused environment.

The role requires strong communication, careful data entry, and the ability to multitask while providing outstanding service to build customer trust and satisfaction.

Competenze

• Banking experience preferred but not required.
• Strong verbal communication skills required.
• Familiarity with MS Office and data entry for records.

Mansioni

• Assist walk-in customers with inquiries and account services.
• Process transactions and deposits; handle transfers and check verifications as needed.
• Provide information on Bank products/services and resolve issues by researching solutions.

Conoscenze

Customer service

Verbal communication

Data entry

Typing

Multitasking

Problem solving

Strumenti

MS Office

Descrizione del lavoro

Position: Customer Service Representative

Location: Honey Brook, PA

Job Id: 495

# of Openings: 1

We are seeking a dedicated and personable Customer Service Representative to join our Community Banking team. The ideal candidate will excel in providing exceptional customer support and client service to our walk-in customers through effective communication and problem-solving skills. This role involves engaging with customers to address inquiries, process transactions, and ensure overall customer satisfaction. The position offers an opportunity to develop your skills in a dynamic, fast-paced setting while contributing to the company's reputation for integrity, excellence, teamwork, and outstanding service.

As a Bank of Bird-in-Hand Customer Service Representative, you will interact regularly with our walk-in customers, responding promptly and professionally to in-person customer inquiries, providing accurate information about our Bank’s products and services, and assisting customers with opening all types of deposit accounts. You’ll also provide outstanding support as you assist customers with routine account-related requests such as funds transfers, automatic funds transfers (AFTs), stop payments, inquiries about bank deposit products and service charges, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquiries about funds availability, and check verification requests by third parties. The ideal candidate will demonstrate excellent interpersonal and communication skills to foster positive relationships and assist in research and resolving customer problems by analyzing issues, working with other bank departments when necessary and offering appropriate solutions.

Experience:

• Previous banking experience is strongly preferred.
• 2+ years prior customer support experience is preferred but not required.
• Strong verbal communication skills are required.
• Familiarity with Microsoft Office Suite and basic computer skills necessary for data entry and documentation
• Experience with sales techniques or cross-selling/upselling is advantageous.
• Ability to handle cash transactions accurately when applicable.
• Proven ability to multitask efficiently in a fast-paced environment with excellent typing skills.
• Demonstrated analysis skills for assessing customer needs and providing tailored solutions.

Here at Bank of Bird-in-Hand, we have a comprehensive benefit package for those who qualify. Below are the range of benefits we offer to meet the needs of our employees:

• 401(k) Retirement Plan
• Company Paid Life, STD, and LTD
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options
• Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO
• 12 Paid Holidays
• Tuition Reimbursement
• Company Events and Picnics

Equal Opportunity Employer

No employee or applicant for employment will be discriminated against because of race, color, religion, creed, sex, pregnancy, national origin, ancestry, age, physical or mental disability, genetic information, military, and/or veteran status, or any other Federal or State legally protected classes.