Customer Service Specialist: Building Materials Insulation

Service Partners; Mooresville (NC); On-site; USD 28,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(k) Matching

Paid Holidays & PTO

AssuredExcellence® program

Flexible Spending Accounts

Job summary

Service Partners in Mooresville, NC, is seeking a customer-focused team member to serve as the main contact for branch customers. You will support orders, provide product information, and work closely with sales, production, credit and delivery to ensure smooth order fulfillment.

The ideal candidate has 1–2 years in customer service, strong communication skills, and a personable, can-do attitude. This role involves local travel and standing during shifts, with a comprehensive benefits package

Qualifications

• Minimum of 18 years of age.
• If operating a vehicle for company purposes, a valid driver's license is required.
• 1-2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Responsibilities

• Serve as the key customer contact for our branch, providing order support and product information.
• Collaborate with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support order fulfillment.
• Maintain a positive rapport with customers and provide world class service.
• Utilize computer systems to process and review dealer orders, requests and acknowledgements.

Skills

Customer service

Math

Communication

Enthusiastic attitude

Job description

Service Partners in Mooresville, NC, is seeking a customer-focused team member to serve as the main contact for branch customers. You will support orders, provide product information, and work closely with sales, production, credit and delivery to ensure smooth order fulfillment.

The ideal candidate has 1–2 years in customer service, strong communication skills, and a personable, can-do attitude. This role involves local travel and standing during shifts, with a comprehensive benefits package