Customer Success Specialist - Mechanical & HVAC

Newcomb and Company; Raleigh (NC); On-site; USD 31,000 - 46,000; Full time

Job summary

Newcomb and Company in Raleigh, NC is seeking a Customer Service Representative to act as a liaison, provide product and services information, and resolve issues for our customer accounts with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

You will respond to inquiries, maintain high customer satisfaction, manage a high volume of calls, identify customer needs, and build lasting

Qualifications

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or higher.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.

Skills

Customer support experience

Active listening

Communication skills

Multi-tasking

Time management

Phone handling

Education

High school diploma or higher

Tools

MS Office

Excel

PowerPoint

Job description

Newcomb and Company in Raleigh, NC is seeking a Customer Service Representative to act as a liaison, provide product and services information, and resolve issues for our customer accounts with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

You will respond to inquiries, maintain high customer satisfaction, manage a high volume of calls, identify customer needs, and build lasting