Customer Service Specialist - Billing & Orders Support

Swanson Industries, Inc.; Garner (NC); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Matching 401k

Paid vacation

Training and development

Paid time off

Attendance incentives

Safe work environment

Job summary

Swanson Industries, Inc. in Garner, NC is seeking a Customer Service Representative to professionally handle orders, inquiries, and billing, acting as the liaison between customers and the company.

The role interfaces with customers regularly to resolve issues and ensure an exceptional experience. The position requires strong communication skills, 2 years of customer service experience, and proficiency with Word, Excel, and Google Apps.

Qualifications

• Must have a high school diploma.
• Associate degree preferred.
• 2 years of previous customer service experience.
• Strong computer skills with Word, Excel, and Google applications.
• Strong decision making and analytical abilities.
• Detail oriented with the ability to perform work under minimal supervision.
• Ability to effectively communicate (both written and verbal) with internal and external customers.
• Proven ability to meet deadlines and follow directions.

Responsibilities

• Handles incoming customer requests professionally and resolves issues promptly.
• Receives, reviews and processes orders.
• Receives customer correspondence and resolves complaints.
• Partners with Sales and Operations to solve issues in the best interest of both the company and the customer.
• Proactively educates the customer in placing orders and system troubleshooting.
• Uses automated information systems to analyze customer’s situation.
• Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer experience.
• Documents customer interactions and transactions. Ensures that all invoices are handled daily for all customer accounts.
• Establishes and maintains assigned customer accounts for accurate information.
• Compiles and generates reports as they relate to customer service.
• Other duties as assigned.

Skills

Customer service

Communication skills

Analytical thinking

Detail oriented

Deadline oriented

Education

High school diploma

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Google Apps

Job description

Swanson Industries, Inc. in Garner, NC is seeking a Customer Service Representative to professionally handle orders, inquiries, and billing, acting as the liaison between customers and the company.

The role interfaces with customers regularly to resolve issues and ensure an exceptional experience. The position requires strong communication skills, 2 years of customer service experience, and proficiency with Word, Excel, and Google Apps.