B2B Customer Support Specialist — Orders & Logistics

SWEP; Tulsa (OK); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401(k) with employer contributions

Medical, dental and vision insurance

Wellness programs

Health savings account

Disability insurance

Life insurance

Employee discounts

Paid time off

Parental and bereavement leaves

Job summary

SWEP is seeking a customer service professional to manage inquiries and orders from receipt through payment, maintaining customer data and ensuring accurate records.

The role emphasizes cross-functional collaboration, response to customer needs, and proactive issue resolution with a focus on process improvements and timely communications.

Work arrangement is onsite in Tulsa; strong MS Office skills and B2B experience are preferred, with benefits supporting ongoing professional growth.

Qualifications

• High School Diploma; some college preferred.
• Experience providing service in a B2B environment.
• Strong MS Office skills.

Responsibilities

• Handle orders and provide customer service from inquiry to payment.
• Set up and maintain customer data and records.
• Communicate information to customers via portals and platforms.
• Identify needs, resolve issues and build customer relationships.
• Negotiate delivery dates and coordinate logistics.
• Manage debt collection information for Finance.
• Handle credit/debit notes and claims adjustments.
• Register and manage filed claims; be primary contact.
• Update price lists/quotes and order backlog in ERP.
• Forecast volumes and communicate changes to internal teams and customers.
• Support stock agreement implementation and late stock issues.
• Participate in process improvement with plants/regions.
• Assist with general inquiries (drawings, KHK docs, approvals).

Skills

Ability to work under pressure

Teamwork

Service-minded

Results oriented

Self-motivation

Education

High School Diploma

Some college or degree preferred

Tools

Microsoft Office

Job description

SWEP is seeking a customer service professional to manage inquiries and orders from receipt through payment, maintaining customer data and ensuring accurate records.

The role emphasizes cross-functional collaboration, response to customer needs, and proactive issue resolution with a focus on process improvements and timely communications.

Work arrangement is onsite in Tulsa; strong MS Office skills and B2B experience are preferred, with benefits supporting ongoing professional growth.