Customer Service & Activation Specialist

Wyyerd Group; United States; Remote; USD 24,796 - 33,062; Full time

Job summary

Wyyerd Fiber is seeking a Customer Service and Activation Representative (CSAR) to be the first point of contact for customers. They handle inbound inquiries, assist with service activations, moves, adds, cancellations, and billing questions, and promote products.

The role requires strong communication, ability to troubleshoot basic issues, and a proactive approach to upselling while representing Wyyerd Fiber in the community and at events.

Qualifications

• 2+ years of customer service experience.
• Typing speed 40+ words per minute.
• Familiar with customer record systems and basic CRM.
• Proficient with Google Suite.

Responsibilities

• Provide positive, outstanding customer service in all customer contacts.
• Handle inbound calls, emails, and walk-in customer needs.
• Assist with billing inquiries and ensure billing accuracy.
• Suggest products and services to meet customer needs and upsell where appropriate.
• Troubleshoot basic technical issues to achieve First Call Resolution.
• Provision new services, moves, adds, cancellations, and changes in the system.
• Represent the company at community events and promotions.

Skills

Customer service

CRM systems

Google Suite

Typing 40 wpm

Multitasking

Education

High school diploma

Job description

Wyyerd Fiber is seeking a Customer Service and Activation Representative (CSAR) to be the first point of contact for customers. They handle inbound inquiries, assist with service activations, moves, adds, cancellations, and billing questions, and promote products.

The role requires strong communication, ability to troubleshoot basic issues, and a proactive approach to upselling while representing Wyyerd Fiber in the community and at events.